T. L. Tenenbaum, owner of a Mr. Handyman franchise in Los Angeles, has a way with giving his employees instructions and guidelines for the best approach to drywall and plumbing problems. Tenenbaum provides his workers with rules on a broad range of issues that might come up on a job, such as a misplaced pair of racy underwear, a butcher knife found under a bed or a customer seeking consultation for personal matters. According to Tenenbaum, you have to "[p]retend everything you see is perfectly normal" and "agree with everyone and don't take sides." Tenenbaum is not the only one in the home-maintenance industry anticipating unique and often unexpected challenges faced by their technicians when conducting business in the privacy of their customer's homes. For example, Andy Bell, founder of Handyman Matters Franchising Corp., advises his technicians on how to deal with pets, which seem to be a constant issue for his workers. Bell coaches his technicians to carry dog biscuits and to learn their customers' pets names, which is then inputted into the company's database.