With a growing number of pizza delivery call centers setting up around the country, customers dialing a local pizza shop may now be placing orders with a person in another state. According to the Pittsburgh Post-Gazette, a Domino's franchisee in eastern Pennsylvania uses a call center in Oklahoma, and a Vocelli Pizza's call center located in Scott, Pennsylvania, receives orders from Virginia and Florida. Although outsourcing customer services to different states and countries is not a new concept, it is a relatively fresh idea in the restaurant industry. As reported by the Pittsburgh Post-Gazette, while some businesses have reported delivery delays and mistakes as a result of the call system, others report that business has increased because of the efficiency of the call centers.
Posted by franchiselawblog at June 9, 2005 03:29 PM