September 12, 2006
Starbucks in Iced Water?
A 23-year old Starbucks regular who felt "betrayed" when the store refused to honor a free iced-drink coupon has sued the retailer, allegedly on behalf of the "thousands who were misled by the offer." The complaint seeks damages of $114 million, a number the plaintiff claims is meant to approximate the average cost of one cup of Starbucks coffee per day for each of the people allegedly refused use of the coupon. Starbucks circulated the coupon via email to selected employees and instructed them to forward it to "friends and family," but then backed out when they saw the breadth of the response, this article reports.
Posted by franchiselawblog at September 12, 2006 05:10 PM